Orders for cupcakes* must be placed by 3pm two working day in advance**
Cakes require an extra day’s notice and so require two days’ notice.
Brownies require an extra day’s notice and so require two days’ notice.
Edible image orders, cheesecakes & number cakes require 2 working days’ notice.

*excludes cheesecakes, picture gallery cakes, fantasy cake, and number cakes, which require an extra days' notice.

**orders for collection at Bluewater, Canary Wharf, White City Westfield & Stratford Westfield require an extra days' notice.

Please note: During busy periods, our delivery times or dates are subject to change.

At present, we are not offering same day collection on any items.
Please contact one of our stores who hold a good stock of cupcakes and cakes everyday.

Should you like to change your order, we require 48 hours’ notice.

Changes can be made by logging into your account on our website and amending your order.

If you can’t find information on the changes you’d like to make, please contact our cupcake hotline:
0330 058 95 25

You will be asked to present your order confirmation (either on your mobile or with a paper copy) when collecting your order. If someone is collecting the order on your behalf, please ensure they have a copy of this with them.

If you’re unavailable to receive your delivery, we will contact you and request permission to leave your order with a neighbour or local address.

Should we be unable to get in touch with you, the order will be brought back to our bakery.

Our Cupcake Specialists will then get in touch, and arrange for the order to be re-delivered (costs incurred) or if you’d like to collect from one of our stores that can also be arranged.

All our cupcakes and cakes are suitable for vegetarians and a selection of them are suitable for vegans.

All of our cupcakes are baked in the same bakery so it's possible that they may contain traces of nuts.

We sure do! We offer a range of Vegan cupcakes & cakes that can be found here

We produce our gluten free cakes in a separate part of our factory. Processes and training are in place to ensure that our cakes are gluten free. Gluten free describes foods that contain gluten at a level of no more than 20 parts per million (ppm). All our cakes and brownies are prepared in a kitchen where other cross contamination risks may occur.

Full allergen information is available upon request. If you have a question, food allergy or intolerance please let us know before placing your order.

We recommend you enjoy all of our products within 48 hours of purchase - we very much doubt in most homes or offices they will last much longer anyway! If you're planning to eat your cupcakes or cake on the day, keep them cool and dry.

Our cakes can be enjoyed for up to 48 hours when refrigerated, but in order to have your best Lola’s experience, we suggest giving them at least two hours (longer if the cake is larger) to stand at room temperature before indulging.

If you’ve ordered a Fantasy Cake, we’d suggest cutting a regular cake slice like you would another cake, placing the slice on its side and dividing this into equal portions.

For Giant Cupcakes, it’s best to cut the entire cake in half, place it on its side and then cut the cake into cubed slices.

Please be aware because of the size of these cakes there is a wooden dowel through the centre of the sponges to keep the cake upright, please ensure this is removed before slicing.

Some of our cakes can weigh up to 6.5kg. Wherever possible, if you have ordered one of our larger cakes, we would suggest bringing someone to help you. Alternatively, you can opt for home delivery.

Mini Number Cake and 12 inch Square Cakes - 35.5cm (L) x 35.5cm(W)
2 Mini Number Cakes and Picture Gallery Cakes - 45.5cm (L) x 35.5cm (W)
Number Cakes (1 board per number) - 45.5cm (L) x 35.5cm (W)

Our aim has always been to provide our customers with a fantastic product, and great service, but from time to time, things don’t always go as planned.

If you are unhappy with your purchase for any reason, please get in touch with our cupcake specialists. Where possible we’d like the product returned to one of our stores providing proof of purchase, or we can arrange to collect the order from you.

Email - Hello@lolascupcakes.co.uk

Telephone - 0330 058 95 25

If you’ve had an experience in one of our stores and hoped it had been better, just let us know when and where you visited.

We aim to respond to all queries as promptly as possible, and will seek to refund a purchase if we feel it wasn’t up to our standards, or issue a gift voucher that you can redeem in one of our stores.

Our Office is open from 8am-7pm (Monday to Friday) and 8am-8pm on (Saturdays), and 9am-5pm on (Sundays). If you have an urgent query, please contact your local store who will be happy to assist you.