Cupcake Hotline   0330 058 9525 | Here to help from 7am - 9pm
Trustpilot

Your Basket

Clear your basket

Your basket is currently empty.
Total:
£0.00
Continue to Basket
img

title

  • details
price
Remove
- +

Christmas Delivery Information

Christmas Delivery Information

Our delivery methods may change throughout the Christmas period. Please read the information below for important updates on all delivery and pickup services during this time.

Driver Delivery Information
Our driver delivery service will continue operating throughout the Christmas period. We have additional drivers scheduled to ensure your products arrive on time.
As we approach Christmas Day, some delivery slots may not be available if we reach capacity. If this happens, we will notify you as soon as possible.

Store Pickup
From 24th December to 1st January, store opening and closing times may differ from our standard hours.
Please refer to our Festive Timings Page for accurate information throughout this period.

Refrigerated Locker Pickup
From 24th December to 1st January, locker access times may vary from our usual schedule. Please refer to our Festive Timings Page for full details.

Postal Delivery Information
Postal delivery is unavailable on 25th, 26th, and 27th December.
Postal delivery is also unavailable on 1st and 2nd January.
We recommend selecting 23rd December as your postal delivery date to ensure arrival before Christmas Day.

Our delivery methods may change throughout the Christmas period. Please read the information below for important updates on all delivery and pickup services during this time.

Driver Delivery Information
Our driver delivery service will continue operating throughout the Christmas period. We have additional drivers scheduled to ensure your products arrive on time.
As we approach Christmas Day, some delivery slots may not be available if we reach capacity. If this happens, we will notify you as soon as possible.

Store Pickup
From 24th December to 1st January, store opening and closing times may differ from our standard hours.
Please refer to our Festive Timings Page for accurate information throughout this period.

Refrigerated Locker Pickup
From 24th December to 1st January, locker access times may vary from our usual schedule. Please refer to our Festive Timings Page for full details.

Postal Delivery Information
Postal delivery is unavailable on 25th, 26th, and 27th December.
Postal delivery is also unavailable on 1st and 2nd January.
We recommend selecting 23rd December as your postal delivery date to ensure arrival before Christmas Day.

Christmas Delivery Information

Our delivery methods may change throughout the Christmas period. Please read the information below for important updates on all delivery and pickup services during this time.

Driver Delivery Information

Our driver delivery service will continue operating throughout the Christmas period. We have additional drivers scheduled to ensure your products arrive on time.

As we approach Christmas Day, some delivery slots may be reduced if we reach capacity. If this happens, we will notify you as soon as possible.

Store Pickup

From 24th December to 1st January, store opening and closing times may differ from our standard hours. Please refer to our Festive Timings Page for accurate information throughout this period.

Refrigerated Locker Pickup

From 24th December to 1st January, locker access times may vary from our usual schedule. Please refer to our Festive Timings Page for full details.

Postal Delivery Information

Postal delivery is unavailable on 25th, 26th, and 27th December.

Postal delivery is also unavailable on 1st and 2nd January.

We recommend selecting 23rd December as your postal delivery date to ensure arrival before Christmas Day.

FAQ

Where do we deliver to

Driver Delivery: 
See all the postcodes we deliver to here

Store Pickups:
To see which stores and lockers you can pick up your items from, here is now to find our stores and lockers.

Postal Delivery Service:
We use the services of DPD and Royal Mail.

While we deliver to most locations nationwide with a next day service, the following postcode areas we are unable to currently offer postal delivery to:

AB: 31-35, 41-54 (ABERDEEN), AB: 36-38 & 55-56 (NORTHERN HIGHLANDS) FK: 17-21 (ARGYLL) GY: 9 (GUERNSEY). HS: 1-9 (NORTHERN HIGHLANDS) IM : ALL (ISLE OF MAN), IV : ALL (INVERNESS) KA: 27 (ARRAN) KA : 28( ARGYLL) KW : 0-14 (NORTHERN HIGHLANDS) KW :15-17 (ORKNEY SHETLAND) PA : 20-78 (ARGYLL). PH : 15-18 (DUNDEE). PH : 19-29 & 32-33 & 45-48 (NORTHERN HIGHLANDS). PH : 30-31 & 34-44 & 49-99 (ARGYLL). TR : 21-25 (ISLES OF SCILLY). ZE : ALL (ORKNEY SHETLAND), PO: 30-41 (ISLE OF WIGHT), BT: All postcodes (NORTHERN IRELAND).

What delivery time slots do we offer?

We offer a variety of delivery slots that covers the mornings, afternoon and evening.

For most London and Greater London postcodes we offer next day delivery (provided you order before 2pm) and the following delivery times:

MORNING SLOTS
08:30 - 13:00 - £16.99

EVENING SLOTS
13:00 - 18:00 - £15.99
18:00 - 22:00 - £15.99

ALL DAY
08:00 - 20:00 - £8.990
9:00 - 17:00 - £10.99

For Outer London postcodes:
08:00 - 17:00 - £12.99

Selected areas need 2 days notice before 4pm such as Birmingham, Dartford, Romford and Luton.The options will show in the delivery section when ordering.

What are your postal delivery rates?

Brownies
We offer a selection of tracked delivery options for brownies, including weekend services:

STANDARD DELIVERY
Tracked Postal Service (DPD) – £4.50

WEEKEND DELIVERY
Saturday Tracked Delivery – £5.99
Sunday Tracked Delivery – £5.99


Cakes, Cupcakes & Decorating Kits
We offer both standard and premium tracked delivery services depending on urgency and order size:

PREMIUM TRACKED DELIVERY (Mon–Fri)
Premium Tracked Delivery – £9.99

PREMIUM WEEKEND DELIVERY
Saturday Premium Delivery – £12.99
Sunday Premium Delivery – £13.99

STANDARD TRACKED DELIVERY (Mon–Fri)
Up to 2 items – £7.99
Up to 4 items – £9.99
Up to 10 items – £14.99
Up to 20 items – £19.99

TRACKED POSTAL SERVICE BY 12:00
Up to 4 items – £15.00
Up to 8 items – £19.99
Up to 20 items – £24.99

WEEKEND DELIVERY
Saturday Delivery – £8.99
Sunday Delivery – £8.99

Can I get a refund or replacement for a late or missing cake delivery?

If your cake delivery is late, missing, or if you have to cancel due to circumstances such as the recipient going on holiday, please contact us as soon as possible. We will investigate the issue and offer you a replacement cake for the next available date. We apologise for any inconvenience and disappointment caused by delivery issues and assure you that we are dedicated to preventing such occurrences in the future.

Refrigerated delivery

Our entire fleet is refrigerated, which guarantees your cake's safe arrival. Our cakes are best enjoyed at room temperature and need 2-3 hours at room temperature to soften (if the cake is particular large it could be good to wait 4 hours), so try to arrange for your delivery to arrive a few hours ahead of your celebration wherever possible.

If you’re not able to receive your delivery

If you are not available to receive the delivery, we’ll attempt to make contact with you and look to leave the delivery in a safe place with your permission. If we bring it back to our bakery, we will contact you to make alternative arrangements.

How can I confirm my delivery time for an order?

Our delivery windows typically do not provide an exact time. A message will be sent on the morning of the delivery with an ETA which can change if the driver experiences traffic. Postal order customers will be contacted by our courier on the day of the delivery via email and text also.

What if I'm not available for the delivery window I've selected?

If you are not available for your selected delivery window, please notify us in advance. We cannot promise a precise delivery time, but we can attempt to arrange an alternative. If you're not home, the driver may leave the delivery with a neighbour. Please provide clear instructions if you wish to designate a specific neighbor in such instances.